Refund policy
Returns & Refund Policy
Last Updated: 17/06/2026
1. Overview
This Returns & Refund Policy applies to purchases made through TeamKits.com ("Website"), operated by Sports Logistics Ltd ("Company", "we", "us", or "our").
By placing an order through our Website, you agree to the terms outlined in this Policy.
2. Change of Mind Returns
Standard Products
If you have purchased a standard, non-personalised item, you may be entitled to return it in accordance with applicable consumer protection laws.
To be eligible for a return:
• The item must be unused and in its original condition.
• The item must be returned with all original packaging, labels and accessories where applicable.
• Return requests must be made within 14 days of receiving your order.
Customers are responsible for return shipping costs unless otherwise agreed.
Original delivery charges are non-refundable except where required by law.
3. Bespoke, Personalised & Made-to-Order Products
Due to the custom nature of these products, TeamKits does not accept returns, exchanges or refunds for:
• Personalised products
• Customised products
• Made-to-order products
• Bespoke KitBuilder products
• Products manufactured or decorated specifically to customer requirements
This includes items featuring custom names, squad numbers, club badges, sponsor logos, branding, colours, artwork, embroidery, printing, sublimation or other customer-specified modifications.
Exceptions will only be made where an item is faulty, damaged or incorrectly supplied.
4. Faulty, Damaged or Incorrect Items
Definition of a Faulty Item
A faulty item is a product that contains a manufacturing defect or arrives damaged in a manner that affects its intended use, appearance or functionality.
Reporting a Fault
If you believe your item is faulty, damaged or has been supplied incorrectly, you must:
Inspection Process
Returned items will be inspected upon receipt.
If the product is confirmed to be faulty, damaged or incorrectly supplied, TeamKits may offer one of the following remedies:
• Replacement
• Store credit
• Full or partial refund
The solution offered will depend on the nature of the issue and your statutory consumer rights.
Return Shipping Costs
Where a fault, damage or fulfilment error is confirmed, TeamKits will reimburse or cover reasonable return shipping costs.
If the item is found not to be faulty, return shipping costs may remain the customer's responsibility.
5. Non-Returnable Items
Unless faulty, damaged or supplied incorrectly, the following items cannot be returned:
• Personalised products
• Bespoke products
• Made-to-order products
• Decorated Club Shop products
• Gift cards
• Clearance or final sale items
• Any products specifically identified as non-returnable at the time of purchase
6. Refunds
Where a refund is approved:
• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on the payment provider.
• We reserve the right to withhold refunds until returned goods have been received and inspected where applicable.
7. Customer Responsibilities
Customers are responsible for:
• Checking products promptly upon delivery.
• Ensuring all order details, including sizing, quantities and personalisation information, are correct before placing an order.
• Contacting us as soon as possible if an issue is identified.
Please note that incorrect sizing selected by the customer does not constitute a fault. Personalised, decorated and bespoke products cannot be returned or exchanged due to sizing errors made when ordering.
8. Exceptions
We reserve the right to make exceptions to this Policy at our discretion, including but not limited to circumstances involving:
• Promotional campaigns
• Customer goodwill gestures
• Manufacturing issues
• Other exceptional situations
Any exception granted shall not constitute a waiver of this Policy for future orders.
9. Policy Changes
We reserve the right to amend or update this Policy at any time.
Any changes will take effect upon publication on the Website. Customers are encouraged to review this Policy periodically.
10. Contact Us
If you have any questions regarding this Returns & Refund Policy, please contact:
Sports Logistics Ltd
Unit 2
The Buffer Depot
Thirsk
North Yorkshire
YO7 1QY
Email: customerservice@teamkits.com
Website: www.teamkits.com
